Customer Feedback

Customer Feedback

Mid Course Evaluation

This survey is for courses of 10 weeks or more and helps us check that everyone is enjoying their course and making progress. Your tutor will tell you when to complete this.

End of Course Survey

We would like to know if we helped you to get the best out of your course. Please would you take a few minutes to complete this survey.

 

ESFA learner satisfaction survey

This national learner satisfaction survey is run by the Education and Skills Funding Agency, the government body responsible for subsidising our courses. Results are published in June each year and help new learners compare different colleges and learning providers. Please ask your tutor or reception staff for your learner number, which you will need to complete the survey. Enter our learner provider number (10000976) on the first page.

Customer Feedback

We would like to know what you think of us so that we can gauge how well we are doing and what we can do to improve. There are many ways to provide feedback:

  • Complete one of our online surveys, available here
  • Speak to your tutor about any issues to do with your course
  • Speak to reception staff about any centre issues
  • If you wish, fill in a comments card at reception and either hand it back to reception staff or post it back to us free
  • Nominate your tutor, learning support assistant, volunteer or assessor for an Award at our annual Adult Learner of the Year Awards event in June
  • As part of our quality improvement process, we carry out observations of our tutors and welcome any verbal feedback that you wish to provide during the visit
  • Take part in the ESFA Learner Satisfaction Survey which is available between November and May each year.

Your views are extremely important to us and we would like to hear from as many learners as possible.

Unhappy with a service you are receiving?

We would like you to tell us about what we are doing well. Likewise, if there is a problem, then we want to hear about this too. If you have any concerns about the service that you are receiving, please speak to your tutor or to reception staff or call our Enrolment team on 01296 383582. Most concerns are dealt with quickly and successfully in this way. If you don’t feel that we have dealt with your concern satisfactorily, please follow the Buckinghamshire Council complaints procedure.

Hear what our learners have to say about our courses

How to make a formal complaint using the statutory complaints procedure

Put your complaint in writing to the Compliments and Complaints Team setting out what has happened and what resolution you are seeking to put things right.

Email: complimentsandcomplaints@buckscc.gov.uk

Write to: Compliments & Complaints Team

Buckinghamshire County Council
County Hall
Aylesbury
Buckinghamshire
HP20 1UA

Alternatively if you are unable to use one of these methods you can make a complaint verbally by contacting the Complaints Team. Telephone 01296 387844 and a member of the Complaints Team will be able to assist you.